Exchanges/Returns

At Superflex Furnitures, we want to ensure your satisfaction with every purchase. Please review our return policy to understand the process for returning items.

1. Returns Eligibility:

• We accept returns within 30 days of the delivery date.
• Items must be unused, in their original condition, and with all packaging materials included.

2. Initiate a Return:

• To initiate a return, contact our customer service team at returns@superflexfurnitures.com.
• Provide your order number, reason for return, and any relevant details.

3. Return Authorization:

• Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions.

4. Packaging Your Return:

• Pack the items securely in the original packaging, if available.
• Include the RA number on the outside of the package.

5. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defective or damaged product.
• We recommend using a trackable shipping method for your return.

6. Refund Process:

• Refunds will be processed within 5-7 business days after we receive and inspect the returned items.
• The refund will be issued to the original payment method.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, contact us within 48 hours of delivery.
• Provide photos of the damaged or defective product for prompt assistance.

8. Restocking Fee:

• A restocking fee may apply to returns that are not due to product defects or shipping errors.
• The fee will be communicated during the return authorization process.

9. Return Status:

• You can check the status of your return by contacting our customer service team with your RA number.

10. Contact Information:

• For any questions or concerns regarding returns, contact our customer service team at returns@superflexfurnitures.com.